This is version 2.0 of our Terms and Conditions of Sale (TCS), effective December 12th 2024.
These Terms and Conditions of Sale (TCS) govern all contractual relationships between Atelier Janin Sàrl, a company registered in Switzerland under the number CHE-447.017.079, headquartered at Route de Jussy 35, 1226 Thônex, operating the site and the brand Shopicci, and its customers (hereinafter "the Customer") accessing the site https://shopicci.com/.
By placing an order on this site, the Customer fully accepts these TCS.
2.1. Products – The products offered for sale are exclusively local Swiss products, as described on the site. They are sourced directly from local producers and manufacturers and shipped to your home.
2.2. Prices – Prices displayed on the site are in Swiss francs (CHF), including VAT. Delivery fees are not included in the indicated price and are charged additionally, as specified during the order process.
2.3. Price Changes – Atelier Janin Sàrl reserves the right to modify its prices at any time. However, the invoiced price will be the one in effect at the time of order confirmation.
3.1. Order Process – The Customer places an order by following the process described on the site. Once the order is validated, the Customer receives a confirmation by email.
3.2. Product Availability – In case of unavailability of a product, the Customer will be informed as soon as possible. If a payment has already been made, the corresponding amount will be refunded.
3.3. Order Cancellation – Atelier Janin Sàrl reserves the right to cancel any order in case of inaccuracies in the information provided by the Customer or suspicion of fraudulent use.
3.4. Order Confirmation – Orders placed on the site only constitute a binding contract upon written confirmation by Atelier Janin Sàrl, sent electronically.
4.1. Payment Methods – Payment is made via credit card or TWINT. Payments are secured through Stripe.
4.2. Payment Default – In case of payment default, Atelier Janin Sàrl reserves the right to suspend or cancel the order.
5.1. Delivery Areas – Products are delivered exclusively to Thônex, Chêne-Bourg, and Chêne-Bougeries.
5.2. Delivery Times – Delivery times are indicative as displayed on the site. Atelier Janin Sàrl cannot be held responsible for delays caused by third parties (carriers).
5.3. Delivery Fees – Delivery fees are calculated based on weight and destination and are displayed before order validation.
5.4. Product Verification – It is the Customer's responsibility to check the quantity and condition of products upon delivery. Any claims must be reported within 24 business hours.
In accordance with Article 40a and following of the Swiss Code of Obligations, the Customer has a right of withdrawal within 14 days following receipt of the products, except for personalized or perishable products.
To exercise this right, the Customer must notify Atelier Janin Sàrl in writing (email or mail) and return the products in their original condition. Return costs are borne by the Customer.
7.1. Legal Warranty – Products are covered by their manufacturers and the legal warranty provided by the Swiss Code of Obligations. All claims must be directed to the manufacturer.
7.2. Quality Guarantee – In case of a detected defect, Atelier Janin Sàrl and the manufacturers commit to replace the affected products free of charge. The Customer must report the issue within a reasonable time.
7.3. Exclusion of Liability – Atelier Janin Sàrl cannot be held responsible for indirect or consequential damages related to the use of the sold products.
7.4. Force Majeure – Atelier Janin Sàrl cannot be held responsible for delays or non-delivery caused by events beyond its control (strikes, natural disasters, etc.).
Customer personal data is processed in accordance with our Privacy Policy, available by following this link. Data is neither sold nor shared with third parties without prior consent.
The Customer may exercise their right to access, correct, or object to this data by contacting Atelier Janin Sàrl.
The general terms of use are available at this link, covering more general aspects of site usage.
For any questions or complaints, please contact:
Email: [email protected]
Postal address: Route de Jussy 35, 1226 Thônex
Phone: +41 22 512 2048
